1. Cancellation Policy
- If Mehwish needs to cancel your booking, your deposit will be refunded in full.
- In the rare case that Mehwish cannot attend due to an emergency, illness, or family bereavement, every effort will be made to arrange a trusted, professional makeup artist to take her place. They will be fully briefed and provided with any specialist products if required.
- Deposits are non-refundable but can be transferred to a new date if Mehwish is available.
- Clients are strongly encouraged to take out wedding insurance for peace of mind.
2. Client Cancellations
- If you choose to cancel your wedding or party booking, the deposit remains non-refundable.
- Cancellations made more than 8 weeks before the wedding date will not incur further charges.
- Cancellations made within 8 weeks of the wedding date may require the full balance to be paid, as it is unlikely that the date can be rebooked at short notice.
- Bridal party changes require a minimum of 4 weeks' notice for cancellation or adjustment of numbers.
- Clients are advised to check their wedding insurance, which may cover cancellation costs.
3. Group bookings
- If you have booked as a group, all members of the group must be present in the same room at your allocated time for services. Mehwish will not be traveling between rooms to accommodate separate individuals.
- Please be ready at your allocated time. Late arrivals may result in a shortened services.
4. Payment
- A non-refundable deposit of £50 is required to secure Bridal bookings. The remaining balance must be paid via bank transfer no later than 48 hours before the booking.
- A non-refundable deposit of £10 is required to secure Party bookings. The remaining balance must be paid via bank transfer 24 hours before the booking or cash on the day.
- Failure to make payment may result in your booking being cancelled.
- Deposits are transferable to a new date (subject to Mehwish’s availability).
5. Client Responsibilities
- Clients must inform Mehwish of any allergies, sensitivities, or skin conditions in advance.
- All brushes, tools, and products are cleaned and sanitised between each application.
- Mehwish cannot be held liable for any issues, reactions, or damages that arise if conditions or allergies are not disclosed.
- Patch tests can be arranged on request.
6. Travel
- Travel is included within Reading, Berkshire.
- For bookings outside of Reading, a travel fee will apply (calculated per mile or by arrangement in advance).
7. Parking
- If parking or valet charges apply at your venue, these will be added to the final balance and must be covered by the client.
- Please ensure suitable parking arrangements are available on the day.
8. Liability & Insurance
- Mehwish holds full public liability insurance.
- This provides protection in the unlikely event of accidents, injuries, or damage directly related to the services provided.
9. Photography & Marketing
- With your consent, Mehwish may take photographs during your consultation or wedding day for portfolio and social media use.
- If you prefer not to be photographed or featured, please let Mehwish know in advance.